FREQUENTLY ASKED QUESTIONS
The Peanut Club offers a variety of party packages to choose from. Our party consultants are always available to assist you to ensure your child has a very special day.
Below is a list of the most commonly asked questions.
Question 1: How much time in advance do I need to book a party?
To get the date and time you want, it is advisable to book 6 to 8 weeks in advance. We will still have some spaces available up to 2 or 3 weeks but the prime times will already be booked. Booking early will ensure you get the date and time you want.
Question 2: How much are the parties?
We have a large variety of packages and prices available. Please visit our website at www.peanutclub.com and click on the "Party Packages" link on the left hand side of the screen. You can also stop by in person and pick up a party brochure. Our party consultants will be happy to discuss all the options with you and answer any questions you may have.
NOTE: TAXES ARE NOT INCLUDED IN OUR PARTY PACKAGES
Question 3: How can I book a party?
Parties are booked on a first come first serve basis, with a non refundable deposit of $100.00 plus H.S.T. It is very important to leave a deposit otherwise the date and time may go to someone else. The Peanut Club does not hold bookings without a deposit. The deposit may be paid by cash, debit, visa or mastercard. We do accept over the phone bookings with a credit card.
Question 4: What if I have to cancel my party?
All party deposits are unfortunately non refundable. However, we are able to reschedule your party up to 3 months due to unforeseen circumstances such as illness or a death in the family. If you do need to cancel, please call us as soon as possible. We understand things happen in life that are beyond your control.
Question 5: How long are the parties?
Most parties are scheduled for 2 hours. The staff will do their best to allow you to come in 10 minutes before your party to set up. Please note that this is an estimated time only. Please keep in mind that the host or hostess will be cleaning up from the previous party and your cooperation and patience is greatly appreciated.
Extra time may be scheduled on request at a cost of $60.00 per 30 minutes or $100.00 per 1 hour. (time permitting) (taxes extra)
You and your guests should be prepared to leave within 10 minutes of the party's completion time. The staff will start packaging all of your food 15 minutes prior to the end of your party to help with your departure. This allows our staff to clean up and be ready for the next party coming in. Your consideration in this timing is important.
Question 6: Can we bring in our own food?
We have limited space available to accommodate large amounts of food. We request food be limited to finger foods and or snacks (sandwiches, fruit or veggie trays work the best). All food items must be prepared and ready to go upon arrival. Although The Peanut Club does not guarantee a nut free facility, we do our best and ask that all food items not contain nuts.
***Absolutely no alcoholic products allowed at anytime.***
Question 7: Can we order extra food?
Yes, ordering food must be done prior to your party commencing; we can arrange extra pizza and cake if notified ahead of time. (cake: 3 days notice, pizza: 1 day)
Question 8: Can we substitute or add items to the party packages?
Yes, we can accommodate certain requests like substituting pizza instead of cake. Loot bags and balloons are available from The Peanut Club. We require a minimum of 5 days notice for loot bag orders.
Question 9: Does the extra fee for additional children include extra food?
If the package chosen includes food, then yes, enough food will be available for all the children in attendance. However, in the event that there are no additional children and extra food is ordered, the customer will be billed for the additional food item.
Question 10: What will the staff do?
The staff will assist you in your set up for the party. They will face paint (if it is purchased) as required and time permits. They will clean up all food and spills etc. They will also assist with the clean up of adult food. They will serve the children and adults can help themselves once the children are served.
Question 11: Is there parking available for my guests?
Yes, lots of free parking is available behind the building. The parking lot is located off of Glencarin Ave. Our address is 2788 Bathurst Street and we are located on the SW corner.
Question 12: When do I pay the party balance?
Payment must be made 4 days in advance of your party date to ensure that management can make all the necessary arrangements. Extra fees can be paid at the end of your party. We accept Cash, Debit, Visa and Mastercard.
Question 13: What is your capacity?
Currently, the total amount of people allowed into our facility is 60.
***This is both adults and children combined***
We attempt to make the adults as comfortable as possible, but it is the children's day and our efforts will be to make it their special day.
NO SHOES OR BARE FEET ALLOWED IN THE CLUB. SOCKS OR SLIPPERS MUST BE WORN. THIS APPLIES TO BOTH CHILDREN AND ADULTS!
REMEMBER, OUR GOAL IS TO MAKE YOUR PARTY AS HASSLE FREE AS POSSIBLE!
Subject to change without notice. Effective September 1st, 2011